Where do I return the keys? – Sign the keys of at the Realia office. Failing to do so results to one month’s extra rent.
Something broken? -> Contact Talopalvelu
Can I get a faster internet? -> Yes, contact DNA customer service
I have lost my keys -> contact the property manager (Realia)
I have locked myself in -> Contact Talopalvelu to let you in
I have used the black key to open an iLoQ lock and my key is stuck -> Contact Viria 029 001 3336
I do not have a ceiling lamp -> Lamp or light bulb are not included in the price
My fire alarm makes sounds -> If there is not smoke or flames anywhere to be seen, it is a case of low battery charge. Changing the batteries is your responsibility as a tenant
Can I make holes to the walls? -> No
When do I get my deposit back -> In a month’s time after your contract has ended
Electricity contract (not shared apartments) -> Do it online in advance. We suggest using Vaasan Sähkö.
I am here for a short time. Can I pay all my rents at once? – Yes
Is there a different reference number for rent and deposit? -> Yes
Where to get furniture? – Try SPR or JYSK. We also have many flea markets (google kirpputori or loppis)
I have a shared a apartment and my bed doesn’t not have a mattress -> Contact Talopalvelu