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Vanliga frågor

Where do I return the keys? – Return the keys to Realia’s office. During opening hours (mon-fre 10-16) the keys can be returned to the customer service. Outside office hours use the side door’s (go left from the main entrance) letterbox. When using the letterbox, always return the keys in an envelope and write REALIA and your flat number on top.

Something broken? -> Contact Talopalvelu

Can I get a faster internet? -> Yes, contact DNA customer service

I have lost my keys -> contact the property manager (Realia)

I have locked myself in -> Contact Talopalvelu to let you in

I have used the black key to open an iLoQ lock and my key is stuck -> Contact Loihde 029 001 3336

I do not have a ceiling lamp -> Lamp or light bulb are not included in the price

My fire alarm makes sounds -> If there is not smoke or flames anywhere to be seen, it is a case of low battery charge. Changing the batteries is your responsibility as a tenant

Can I make holes to the walls? -> No

When do I get my deposit back -> In a month’s time after your contract has ended

Electricity contract (not shared apartments) -> Do it online in advance. We suggest using Vaasan Sähkö.

I am here for a short time. Can I pay all my rents at once? – Yes

Is there a different reference number for rent and deposit? -> Yes

Where to get furniture? – Try SPR or JYSK. We also have many flea markets (google kirpputori or loppis)

I have a shared a apartment and my bed doesn’t not have a mattress -> Contact Talopalvelu