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Vanliga frågor

Where do I return the keys? – Sign the keys of at the Realia office. Failing to do so results to one month’s extra rent.

Something broken? -> Contact Talopalvelu

Can I get a faster internet? -> Yes, contact DNA customer service

I have lost my keys -> contact the property manager (Realia)

I have locked myself in -> Contact Talopalvelu to let you in

I have used the black key to open an iLoQ lock and my key is stuck -> Contact Viria 029 001 3336

I do not have a ceiling lamp -> Lamp or light bulb are not included in the price

My fire alarm makes sounds -> If there is not smoke or flames anywhere to be seen, it is a case of low battery charge. Changing the batteries is your responsibility as a tenant

Can I make holes to the walls? -> No

When do I get my deposit back -> In a month’s time after your contract has ended

Electricity contract (not shared apartments) -> Do it online in advance. We suggest using Vaasan Sähkö.

I am here for a short time. Can I pay all my rents at once? – Yes

Is there a different reference number for rent and deposit? -> Yes

Where to get furniture? – Try SPR or JYSK. We also have many flea markets (google kirpputori or loppis)

I have a shared a apartment and my bed doesn’t not have a mattress -> Contact Talopalvelu